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Frequently asked questions
What is Community CARES?
Do you have a paid staff?
Yes - we have a full-staff of full-time and part-time employees. In addition to our paid staff, we rely on volunteers to help keep the overnight shelter and resource center running. Because of the 24/7 nature of our services, our volunteer needs are different than those of other organization
What is a Supportive Services Coordinator?
Why don't you have your own overnight facility?
We utilize the generosity of the local church community to shelter our residents overnight. We are hoping to do our part in diminishing the amount of homeless needing our agency, and not spend the money on a building that could ultimately be a financial burden.
Do you accept families?
Yes - we accept families with children of all ages (dependent on available space)
Do you have a time limit for residents?
Yes – the time limit for residents is 9 months. This allows ample time for residents to address all of their needs and secure stable housing.
Do you take residents from other counties?
Yes – as a shelter of last resort, we will take individuals from any county/state if the space is available. We will first make an effort to find them shelter in their county.
Do you allow individuals with disabilities?
What is expected from the residents at the Resource Center?
We ask that residents utilize their time at the Resource Center for purpose-oriented activities. The Resource Center is not intended to be solely a 'hang out' spot. Each resident is also assigned a chore on a weekly basis, to ensure the facility stays clean.
Where do residents keep their belongings?
When available, we provide a locker for each residents to keep clothing or other personal items. However, this space is limited, and we do not have enough space for all residents to bring all of their belongings.We also have pantry and refrigerator space available for the residents to store their food.
What services are provided to veterans?
We are very fortunate to have several local agencies that specialize in working with veterans experiencing homelessness. When a guest is identified to be a veteran, his/her SSC will make referrals to these agencies – including the Lebanon V.A., YWCA Homeless Veterans Program, and Volunteers of America (Supportive Services for Veteran’s Families). All of these agencies work to house homeless veterans and provide other beneficial services (including medical, case management, transportation assistance, etc.).
Do you help people find housing?
As SSCs, helping our residents find housing is our number one priority. We work very closely with the Cumberland County Housing and Redevelopment Authority (CCHRA), as there are many housing programs available that most of our residents are eligible for. If independent housing is not the best option for a resident, we try to place them in a more appropriate setting (Ex. Community Residential Rehabilitation; Personal Care Homes; Group Homes, etc.)
What does a typical day look like for a resident?
6:15 AM - Wake up at the church; pack up bedding